General Question
Yes, all Garden East furniture is handmade by skilled craftsmen using traditional techniques.
Garden East furniture is unique because each piece is handcrafted with care and attention to detail. We use high-quality, sustainable materials and offer custom-made options to ensure that our customers get exactly what they need for their homes.
Delivery times depend on the type of furniture and your location. Most orders are delivered within 2-4 weeks.
Yes, we offer international shipping.
Yes, we offer fabric and wood samples upon request to help you make an informed decision before placing an order.
At Garden East, we are committed to sustainability and use eco-friendly materials wherever possible. We also work with local suppliers to reduce our carbon footprint.
es, we offer assembly and installation services for an additional fee.
It depends on the stage of the order process. Please contact us as soon as possible if you need to make changes to your order.
Payment & Policy
Garden East accepts payment via credit card, PayPal, Crypto and bank transfer.
It takes 2-3 business days to process an order. Custom-made furniture may take longer depending on the specifications.
Yes, Garden East offers free delivery for all orders within the United States & Europe
Garden East offers a 30-day return policy for all non-custom made furniture. The furniture must be in its original condition and packaging for the return to be accepted.
Yes, Garden East offers a one-year warranty on all non-custom made furniture. The warranty covers defects in materials and workmanship.
If your furniture arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible.
Yes, you can cancel your order within 24 hours of placing it. After that, cancellations are subject to a cancellation fee.
You can contact Garden East customer service via email at contact@gardeneast.shop. Our customer service team is available Monday to Friday, from 9am to 5pm EST.